Faqs
What products does De Beurspassage offer?
We offer a selection of decorative home décor designed to add beauty, color, and character to your space. Our collection includes crystal wind chimes, stained-glass decorations, suncatchers, crystal trees, Hamsa-inspired décor, and other decorative pieces.
2. Where do you ship?
We currently ship within the Netherlands only. We do not offer international shipping at this time.
3. How long does shipping take?
Our estimated total delivery time is 5–8 business days.
- Processing: 2–3 business days
- Transit: 3–5 business days
Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.
4. Will I receive tracking information?
When tracking is available for your shipment, tracking information may be provided after your order has been shipped.
5. What payment methods do you accept?
We accept several payment methods, including:
- Visa
- Visa Electron
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
Available payment methods will be displayed during checkout.
6. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.
7. What should I do if I receive a damaged item?
Please contact us as soon as possible if your order arrives damaged. Include your order details and photographs of the damaged item and packaging so we can review the issue and assist you.
8. What if I receive the wrong item?
If you receive an item different from what you ordered, please contact us with your order information and details of the issue. We will review your request and help resolve the problem.
9. Can I return my order?
Returns are subject to our Return & Refund Policy. Please review that policy for information about eligibility, return conditions, and applicable timeframes.
10. How can I contact De Beurspassage?
You can contact us using the following information:
Name: De Beurspassage
Phone number: +13322549345
Email: Support@Debeurspassage.shop
Address: Beurspassage, Amsterdam, 1012 LW, Netherlands
11. How quickly will customer support respond?
We aim to respond to customer inquiries as quickly as possible. Please include your order number when contacting us about an existing order so we can assist you more efficiently.
12. Do you offer international shipping?
No. De Beurspassage currently ships only within the Netherlands. International orders are not available at this time.