At De Beurspassage, we want your order to arrive safely and within the expected timeframe. Please review our shipping information below before placing your order.
Shipping Destination
We currently offer shipping within the Netherlands only.
We do not offer international shipping at this time. Orders placed with a delivery address outside the Netherlands cannot be processed.
Processing Time
Orders are generally processed within 2–3 business days after payment has been successfully received.
Orders are not typically processed on weekends or public holidays. Processing may take slightly longer during busy periods, holidays, or promotional events.
Delivery Time
After your order has been processed, it will be handed over to the shipping carrier.
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Processing time: 2–3 business days
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Transit time: 3–5 business days
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Estimated total delivery time: 5–8 business days
Please note that delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you may receive tracking information by email when tracking is available. You can use the tracking information to follow the progress of your shipment.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can help you check the status of your shipment.
Please allow a little additional time for unexpected carrier delays before contacting us about a delayed delivery.
Incorrect Shipping Information
Please make sure your shipping address and contact information are correct before completing your purchase. De Beurspassage is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.
Contact Us
Name: De Beurspassage
Phone number: +13322549345
Email: Support@Debeurspassage.shop
Address: Beurspassage, Amsterdam, 1012 LW, Netherlands
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@Debeurspassage.shop. Please note that returns will need to be sent to the following address: Beurspassage, Amsterdam, 1012 LW, Netherlands
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@Debeurspassage.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@Debeurspassage.shop.
Our website is totally designed for fast and secure ordering. Each customer benefits from our Buyer Protection and each order comes with its own Tracking Number.
Our checkout it's using secure socket layer technology (SSL Enabled) and it's trusted by all major web browsers. When checking out, all of your payment information is kept safe and secure.
First time on our website? We would love to have you part of our family. Here's how our customer benefits from us:
Hand-picked Good Quality Items
Lowest Price While Keeping The Quality
100% Secure Checkout (SSL Enabled)
Stress-Free Returns & Exchanges
We offer full-time support. Please contact us at support@debeurspassage.shop if you need assistance.
